Are your service agents being weighted down with repetitive questions? Bot Messaging could be the time-saver you’ve been looking for to handle your requests.
Build and manage Einstein Bots to ease the load on your service agents. Bots can handle routine requests and free your agents to handle more complex issues. Bots can also gather pre-chat information to save your agents’ time.
Einstein Bots is available in Salesforce Classic and Lightning Experience. Available in: Enterprise, Performance, Unlimited, and Developer Editions.
If you’re interested in discovering how chatbots may benefit your organization and your customers, get in touch with one of our trusted advisors.
Learn more about Einstien Bots on Salesforce Service Cloud