Customer Relationship Management (CRM)

The solution for customer relations business systems

Customer relationship management (CRM) is a type of software application used to compile information on customers acquired through various sales and communications channels including your company website, email, over the phone, or on social media.

CRM systems help gain a better understanding of customer contact history with the company, their personal information, their preferences, and more so that you have full scope data to establish a strong rapport with potential, existing, and past customers.

Modern CRMs can seamlessly integrate with ecommerce and sales management platforms to give you a complete picture of key business areas from inventory levels to order status so that you can always deliver superior service to your customers.

Cloud CRM platforms aggregate a massive collection of data regarding your key performance indicators, generating reports and providing you with reliable data that informs your decision-making process, which is vital to achieving sustainable growth in an ever-changing market.

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Knowledge Management,
Documents,
Help Desk,
Wiki and Intranet,
Chat, Website,
Social Media and Sharing

Knowledge Management, Documents, Help Desk,
Wiki and Intranet, Chat, Website, Social Media and Sharing

Salesforce CRM

Salesforce is the #1 Customer Relationship Management platform in the world with good reason: It allows businesses to manage all their operations from one central location on a single, secure, and scalable platform that’s easy to customize. Extend your power to sell, service, and market with pre-integrated apps on AppExchange® with other FORCE.com products. Big Bang can help with Salesforce and all other FORCE integrations.

Oracle NetSuite CRM

Join the more than 40,000 organizations running on NetSuite. With the world’s number 1 ERP, you can run all of your back-office operations and financial processes in the cloud – including accounting, inventory, and order management. Oracle NetSuite helps to cut IT costs, reduce financial close times, and improve quote-to-cash.

Hubspot CRM

As one of the best Content Management Systems (CMS) on the G2 Grid, Hubspot CRM is revered by marketers, developers, and IT teams alike. Developers build using flexible themes and content structures; marketers easily edit and create pages on their own, and get a personalized, secure experience. Hubspot is a content management system for teams of any size to grow and is accessible for free or as a premium subscription-based plan.

Gain deep customer insights with one integrated platform.

Frequently Asked Questions

How can we help you?

What is CRM?
How does CRM software work?
What is the best CRM software in 2020?

CRM stands for customer relationship management.

It is a technology that helps companies manage their business relationships, interactions, and communications with potential and existing customers.

CRM software works by automating interactions, aggregating data, and performance indicators

CRM provides insightful business intelligence that aids and empowers sales and customer service teams.

There are many factors to consider when selecting a CRM software for your organization, including functionality, ease of use, price, implementation training, company size, business needs, and goals.

A solid first step in making the right choice is to work with a CRM expert consultant who can conduct a Business System Analysis and make recommendations on the system that is the best fit for you.

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